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FSC-PRO-01-008 (V2-0)EN PROCESSING COMPLAINTSProcessing Complaints in the FSC Certification Scheme
|Version 1-0 Date:||Friday, 30 October 2009|
|Current Version Date:||Wednesday, 28 May 2014|
|Effective Date:||Wednesday, 28 May 2014|
|Planned Year of Review:||2018|
|Keywords:||pro-01-008, procedure, complaint|
This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI.
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