FSC International – Forests for All Forever

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200,820,294 ha certified
33,954 CoC certificates
1,568 FM/CoC certificates

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FSC-PRO-01-008 (V2-0)EN PROCESSING COMPLAINTSProcessing Complaints in the FSC Certification Scheme

FSC-PRO-01-008 (V2-0)EN PROCESSING COMPLAINTS

Ver.:2-0
Type:Procedure (PRO)
Status:approved
Code:FSC-PRO-01-008
Version 1-0 Date:Friday, 30 October 2009
Current Version Date:Wednesday, 28 May 2014
Effective Date:Wednesday, 28 May 2014
Planned Year of Review:2018
Keywords:pro-01-008, procedure, complaint

This document describes the process to be adopted by FSC to ensure a timely, independent and effective resolution of complaints submitted by FSC stakeholders. These can be complaints regarding the FSC normative framework or the performance of FSC International, the FSC Network as well as complaints regarding the performance of ASI.

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