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Wednesday, 10 July 2013
Revised guidance for Complaints Panels published

FSC published a revised version of its Guidance (FSC-GUI-01-004 V2-0)  for panels evaluating complaints under the Policy for Association (FSC-POL-01-004). The Guidance is designed to support nominated Complaints Panel members to efficiently and consistently evaluate a complaint.

The revised version provides Complaints Panels with more comprehensive guidelines and tools that were developed based on the experience of past evaluations. For example, it defines the FSC standard of certainty, the degree of certainty applied to determine whether an allegation is defensible or not, and provides more guidance on the verification of evidence and the scope of the evaluations. The document also includes templates for writing evaluation reports.

The Guidance complements the FSC procedure for processing formal complaints (FSC-PRO-01-009) by providing evaluation criteria and detailed information on applying the procedure.

Please download the Guidance (FSC-GUI-01-004 V2-0). For more information, please write to dispute.resolution at fsc point org

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