Committed to facilitating consistent and timely evaluation of complaints and appeals
FSC is committed to facilitating consistent and timely evaluation of complaints and appeals raised by stakeholders against decisions, performances or any other issues within the FSC scheme.
This process is fully defined through "FSC Dispute Resolution System" Procedures (FSC-PRO-01-009, FSC-PRO-01-008 and FSC-PRO-01-005) and other supporting documents.
Designed in a modular way, the FSC Dispute Resolution System supports stakeholders to express concerns they may have with the operation of the FSC system and to find the best way of resolving disputes.
FSC has developed a dispute resolution center for stakeholders to submit and track complaints and appeals online. Stakeholders may use the online form to submit a complaint about the operation of the FSC certification system, the FSC Network, the FSC accreditation program or the performance of FSC accredited certification bodies.
In the first instance complaints against certificate holders shall be forwarded in writing to the relevant certification body who shall undertake the investigation of the complaint.
Please go to the ASI website to view the latest list of FSC accredited certification bodies.
Any complaint about certified organizations which has not been referred to the relevant certification body for resolution will be directed to the CB and not handled by FSC.