Stakeholders may use the online form to submit a complaint about the operation of the FSC certification system, the FSC Network, the FSC accreditation program or the performance of FSC accredited certification bodies.
Complaints against Certificate Holders
Complaints against certificate holders shall be first filed to the relevant certification body who shall undertake the investigation of the complaint.
Any complaint about certified organizations which has not been referred to the relevant certification body for resolution will be directed to the CB and not handled by FSC.
If you have any doubts or need more information, please contact dispute.resolution at fsc point org.
All data entered is kept private and will only be used for the designated purpose. We will not sell or distribute the e-mail addresses of anyone using this system, and will obey all applicable laws concerning data protection.